Welcome to theShipStationonline help guide!
This part of our helpcenteris all about how to useShipStation. These help articles will help guide you through using theShipStationfeatures, accomplishing specific tasks, and making your shipping workflow as efficient as possible.
If you're usingShipStation Legacy, some articles contain a "Legacy Layout" section to guide you through using features that differ in the Legacy version. Just click the Legacy Layout option in the "Article Contents" list at the beginning of the article. Otherwise, the process of using a feature in ShipStation and the Legacy version will be the same, even though the images in the article may appear slightly different than the appearance of the interface in the Legacy version.
Start with theQuickstart Guideto help complete your initial setup, print your first label, and learn about common post-shipping tasks, like tracking.
The articles in the Manage Orders, Ship Orders, and Manage Shipments sections provide instructions for most of the daily tasks you'll perform inShipStation.
The left side of this page provides quick access to view all of the sections within our helpcenterand all of the articles within each section.
The sectionsManage OrdersthroughManage Accountinclude fundamental features allShipStationusers are likely to use. The sectionsAutomationthroughBrandinginclude advanced features that will help you do your work more efficiently.
Check theglossaryfor definitions of terms used frequently throughout this helpcenter.
Finally, go to theShipStationFAQ sectionto view articles with frequently asked questions. The FAQs are divided into categories based on question topics.
For assistance with one of your store or carrier integrations, go to theIntegrations Help Guide. The help articles about stores and carriers should provide all you need to know to integrate successfully and get ship done!
TheShipStation Mobilesection includes articles on how to use the ShipStation mobile app.TheTroubleshootingsection includes articles to help resolve potential issues or errors you may come across while usingShipStation. Each integration article also includes aTroubleshootingsection for issues unique to each integration, if there are any.
If you are looking for instructions on how to do something specific, use the search bar to search for terms, phrases, or even full questions.
Additionally, articles with multiple sections start with anArticle Contentsection so you can see at a glance what information is in the article and click to jump directly to the information you need.
To contact oursupport team, click the chat box
available on any of the helpcenterpages and ask a question in the widget. If you don't see the chat box, make sure you sign in to the help center.
If our online guide doesn't provide the answer, the chat widget will give you the support options available to you (email, chat, or phone) based on your ShipStation plan level. To check this availability, you must log in to your ShipStation account.
For more details on how ShipStation's support options work, details on using the chat widget, and best practices for submitting a ticket, review ourContact ShipStation Support article.
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